This is the support area for customers with general questions, delivery information requests, or to initiate a return.
How to Start a Return:
To initiate a return, please include the following information:
• Your Order Number (e.g., #RWF1001)
• The exact name of the item(s) you wish to return
• Your specific reason for the return (e.g., "Size didn't fit," "Change of mind")
We will reply with instructions on how to securely package and send your items back to us.
Contact Form
Contact Us
We are here to help you run free.
Whether you have a question about fitting your vest, need advice on hydration strategies, or want to check the status of an order, our team is ready to assist. We are a team of runners, so we understand that getting the right gear is essential for your training. We aim to respond to all inquiries within 24 hours.
How to Reach Us
Email Support For the fastest response, please email us directly/use the form above to contact us.
Email: info@runwithfreedom.com
Common Inquiries
- Sizing Questions: Not sure if the vest will fit? Send us your chest measurements and we can guide you to the perfect fit.
- Product Safety: Have questions about our BPA-Free materials? We are happy to provide specs on our hydration flasks.
- Shipping & Returns: Need to exchange a product? Let us know and we will guide you through our easy returns process.
Wholesale & Partnerships
Are you a running club, coach, or retailer interested in stocking Run With Freedom gear? Please drop us an email with the subject line "Partnership" and tell us a bit about your community.
Business & Registered Office
Run With Freedom is a trading name of Ecom Essence Ltd.
Registered in England & Wales. Company Number: 16525851.
Registered Address: 3 The Mill, Stuart Works,
High Street, Stourbridge,
England, DY8 4FA.
Important Returns Note:
Our Stourbridge address is a strictly administrative office. We do not have the facilities to process shipments, warehouse stock, or handle physical returns at this location.
Please do not send returns or equipment to this address. For the safety of your items and to ensure your refund is processed, all returns must be sent to our dedicated warehouse. Any items sent to the administrative office will be rejected at the point of delivery or redirected, which will significantly delay or prevent your refund.
To get the correct return address and a tracking reference, please contact us at info@runwithfreedom.com first.
2-Year Run With Freedom® Guarantee
We don't just talk about honest materials; we back them up. The Run With Freedom® Vest is built to withstand countless miles, season after season. That's why every vest is covered by our unconditional 2-Year Guarantee* against defects in materials and workmanship. This isn't just a warranty—it's a promise that your investment in speed and freedom is protected. Focus on your run, we'll focus on the gear.
Read more...*
Buckles & Hardware
Stitching & Seams
Fabric Integrity